We are very connected these days via our phones but we are no longer connected with people. We no longer interact with people face to face.
Because we are so involved with our phones, we are going to forget all basic human etiquette, all basic courtesies and our general manners. .
When we forget that the person we are talking to online is a human being, we can and we do say more hurtful things.
When we are texting our loved ones we forget that this is two people talking. We lose our manners and text terrible things that we would never think of saying face to face.